Salesforce User Training with Tipster

Traditionally, Salesforce user training is a bit of a headache. No one really enjoys it.

The users do not really like the idea that they either have to learn something new or are potentially up for review.

People in leadership roles do not like having to dedicate time, manpower and resources towards training.

However for any successful Salesforce deployment and long term strategy, training is vital.  If users are not trained properly, then adoption of Salesforce will be poor. Poor adoption is the most common reason a CRM deployment of any kind fails.

Introducing Tipster

So what can be done? This is one of the main focuses of Tipster, a new app for Salesforce.

The goal with Tipster was to make a product that stuck to one core value. We want to be able to turn any Salesforce user into an expert user.

So we got stuck in. The result was Tipster. So what does it do? Why is it special?

Integration

First of all, it is entirely integrated into Salesforce. No getting the manual out. No searching through shared file servers for the training pdfs written by someone no longer at the company. Just go to any page you want more information about and there are your guides.

Need help with Accounts? The guides are already there. Need help with a custom Visual Force page designed by your team? The guides are there too.

Not only that, they are guides written by your team. The guides will feature the name of the author and your logo. Your users will be able to easily access the entire library of training information ever written and know it was written for them.

Personal 

Tipster’s second great feature for training is that guides can be directed to different usergroups.

Say you want a beginners guide to ‘leads’ for a brand new set of employees? That is not a problem. Simply make the guide only visible to their usergroup.

Have a really advanced custom sales guide for your best salespeople? Write a guide just for them.

Your users will never feel that the training is above or beneath them. It will always be the information they actually need when they actually need it.

When it comes to training. Why leave it stuck in the dark ages?

You need a context sensitive training program that is fully integrated into Salesforce. That’s what Tipster is.

Find out more about Tipster

 

Purple Patch Blog Library

We moved to a new website earlier this year with a built in blog, which is a much easier read.  But we have so much great content and commentary on our ‘old’ blog, we think it is important to keep it going too!

Read on for the link!

You can find and read all our previous blog posts via this link (Typepad blog), called Purple Patch.

The Purple Patch blog library includes this great round up of AppOmatic – a post written by Keith (our Customer Solutions Director) last year and which is still jolly useful for those struggling with Raiser’s Edge and integrations.  It also has this lovely picture of people who love data – fantastic fundraisers, inspired by data and analytics and using the insight from them to fuel creative and powerful campaigns.  We love working with charity people – they’re so engaged and positive!

We will feature some of these old posts over the coming months too, but don’t forget this resource if you are searching out wisdom and experience!