This blog by Purple Vision CEO, Steve Thomas, is about the new Non Profit Success Pack. Purple Vision has been supporting charities to adopt NPSP since we became Salesforce partners in 2010.
Same acronym, slightly changed name – from non-profit starter pack to non-profit success pack.
A casual observer would be forgiven for suggesting that this change, announced recently by Salesforce.org with much fanfare, is little more than a minor makeover.
The technical enhancements that accompany the name change are comparatively light additions to the established core of the product which remains unchanged. But the change is significant – we believe that this shift recognises the maturity of (arguably) the most successful software solution ever written for non-profit organisations.
In this way, we regard the Non-profit Success Pack more as a ‘coming of age’ than an ‘upgrade.
What makes NPSP unique and valuable?
Even in the world of charities it is unusual to get something for nothing. But NPSP really is a free gift. Salesforce.org, the philanthropic arm of Salesforce.com, launched the Nonprofit Starter Pack back in 2008 as an enhancement to its previous Nonprofit Template.
Since that time they have supported the solution through substantial upgrades as well as continuous enhancement releases. NPSP can be provided pre-installed with the Power of Us donated licence programme, as well as in open source code from Github.
Perhaps more significantly, by consolidating NPSP as the de facto framework for all non-profits that use the world’s best CRM system, Salesforce.org is paving the way for a whole new phase of development that will leverage its ever-evolving technology platform.
Salesforce today is almost unrecognisable from its origins as (unsurprisingly) a sales management tool. It has become a comprehensive customer-facing technology platform with
The Non-Profit Success Pack continues to provide the essential baseline that enables all non-profits to take advantage of these features with a structured but flexible framework that models their unique needs.
This unique approach to donated licences with an open source overlay has helped build a substantial and active community of tens of thousands of organisations that benefit from Salesforce.
With the latest facility for developers, partners, and even customers to build and customise their own apps and features, NPSP will encourage and support a future with even greater diversity, innovation and collaboration.
What does NPSP actually do?
In a nutshell – it’s a special layer on top of the core Salesforce system – a data architecture designed to meet the special needs of non-profit organisations.
The key effect of NPSP is to adapt the Salesforce focus on business-to business (B2B) activities so as to more closely resemble a business-to-consumer (B2C) model that is common to charities.
NPSP sets up structures to manage
- the relationships between individual donors,
- their households,
- the organisations they are associated with.
It also establishes a standard model for
- creating and managing pledges,
- recurring gifts,
NPSP as the standard for quality, reliability and innovation
NPSP was originally intended to provide an entry point for smaller organisations to get started with Salesforce – hence the former name Starter Pack.
Those with additional requirements take advantage of the 3000+ pre-integrated third-party applications in the Salesforce AppExchange, together with bespoke development by a growing cadre of certified developers and partners (like Purple Vision).
Crucially, the success of NPSP means that it is increasingly accepted as the standard model, providing an industry-wide benchmark for organisations of all types, sizes and geographies.
The development focus for Salesforce.org in future is to constantly reinforce the central role of NPSP whilst actively encouraging customers, partners and developers to innovate on this platform.
Examples of this in the Success Pack include new features such as:
- personal profiling,
- in-memoriam donations
- in-kind donations,
- campaign tools
- upgrading the user interface to the latest Lightning standard,
- enabling NPSP for more languages, starting with Spanish, German and French.
Innovating with the security of a solid platform
The flexibility of the Salesforce platform means that customisation is safe and straightforward to undertake, especially with the extensive frameworks for formal accreditation and informal learning and support. With such a large community, developments evolve in all sorts of new directions. This leads to innovative and successful outcomes but also, in some cases, organisations find themselves with a system so heavily customised that they lose some of the flexibility of a common standard architecture.
At Purple Vision we believe passionately in future-proofing solutions so that our clients retain maximum flexibility around their long-term strategic objectives. We strongly support the development of universal standards such as NPSP, which mitigate the danger of over-customisation and we have been accredited by Salesforce.org as one of just four International Impact Partners formally supporting NPSP.
Wherever possible we advocate well-built, proven apps over DIY customisation.
We have tested, installed and supported scores of AppExchange solutions and we know where they work well (and where they don’t), and whether they offer value for money. As the saying goes, we prefer “clicks not code”.
Our solutions almost always involve NPSP, and we have delivered scores of successful solutions that work very effectively within this standard.
- ABF The Soliders Charity Salesforce synchronises data about the veterans and families that it supports, and helps manage the charity’s support work
- The Red Cross Society in Georgia and Red Crescent Society in Kazakhstan uses NPSP to manage contacts, donations and communications in local languages. Read the case study here.
- United Bible Societies use a tool called Cirrus Insight so that its remote staff can view and edit their Salesforce data from inside Gmail – see how via a connected non profit webinar.
- Mayor’s Music Fund got up and running with fundraising, gift aid, volunteer management and integrated email in just 6 weeks – watch Mayor’s Music Fund CEO Chrissy explain how they got started with Salesforce and the NPSP.
Be a non profit success with NPSP and Salesforce.org.
Find out more about being a Salesforce success:
- Visit Salesforce.org to find out more about Salesforce and the Salesforce offer for non profits
- Join the Power of US Hub and engage with the community
- Take a free 30-days trial of NPSP with Salesforce.org
Take action – get started with Salesforce NPSP and Purple Vision
- Read about our NPSP QuickStart package to help small charities get started with Salesforce NPSP
- Get in touch with Purple Vision for a friendly, free and no-obligation chat about NPSP and your organisational needs – call us on 0845 458 0250, ring the office via 0203 176 1249 (M-F 9.00 – 18.00 except UK public holidays), email us via [email protected] or complete our online contact form
Purple Vision NPSP Resources
- Fundraising with Salesforce – Whitepaper introduces Salesforce and explains how Salesforce can support your organisation (also available in German!)
- Our NPSP Implementation service for small charities with specific customisation requirements and medium charities looking for a new CRM
- Our NPSP QuickStart service for small charities looking to adopt their first CRM or update from a world filled with Excel Spreadsheets
- Gift Aid for NPSP – find out more about our app for Gift Aid
- More about NPSP via our product page