Tipster – Supporting Salesforce users to excel with interactive training
Tipster is an app that operates within Salesforce. It’s comprehensive to use and interactive with the simple result of turning your Salesforce users into Salesforce experts. The discrete nature of the app allows your colleagues and employees to gain usability confidence and adopt the system in a shorter space of time, which in turn allows your organisation to see a faster return on its Salesforce CRM system investment.
Our years of experience in supporting organisations to adopt and adapt to Salesforce have gone into the careful creation of the app. We appreciate that any new system, however straight forward it is to use, is a change, and therefore can be disruptive. Supporting teams to quickly configure and adapt to new systems is key to from the success of the tools you have chosen to use. Discrete, easy access support tools are a key part of the positive results of any system implementation.
Our interactive Tipster app was created with the tools needed to increase user adoption in the simplest way possible. The results speak for themselves– increased productivity, user participation and satisfaction. All with valuable resources saved.
4 key Tipster features
Tipster’s easy to use interface and interactive features will help your team achieve the results yourself and they are aiming for through the support such apps can provide.
Context sensitive guides
- Easy to find: All your documentation is conveniently located right where the user needs the information most, reducing the risk of material that is missing or outdated.
- Easy to understand: Create context guides specific to a user group, keeping the learning experience directly relevant to users.
- Easy to use: Create training easily and quickly, modify and share through videos, guides and quizzes.
- Easy to share: Use the interactive tools to share your guides and tips easily and more efficiently.
Tipster training modules and quizzes
- Verify compliance: Ensure your team is completing and passing the required modules for their work area, monitoring progress and access.
- Ensure global standards: Multi-site, multi-national or even international, ensure your teams are trained to the same high standard wherever they are.
- Access training anywhere: Mobile compatibility means training can be undertaken at desk or out in the field.
- Track progress: Identify your early adopters and Salesforce experts – as well as those struggling to work with a new system.
- Compare and measure: Identify who has not quite taken to the product and target support; provide encouragement and tools to improve.
- Motivate: Incentivise and encourage good practices
- Reward: Recognise early adopters, expert Salesforce users and encourage future development.
Feedback and ratings
- Engage: Encourage users to review and rate each guide, quiz or training module to identify engagement and progress
- Review: Stay on top of Tipster’s review and rating process for up to date and continuous feedback.
- Re-evaluate: Learn from the user feedback which tools and approaches work best and which areas require reviews to improve user experience and usefulness.
Why use Tipster
Empower your workforce to get the best product out quicker, ensuring the greatest return on your Salesforce investment .
- Increase revenue by ensuring the accuracy of your business practices
- Save training time
- Save money on user licences through quick user adoption
- Reduce customer dissatisfaction by identifying which users are cutting corners
- Increase productivity with competent and collaborative employees
Save valuable resources on training and user adoption with a happier and more productive workforce.
- Reduce frustration by giving your users the support they need through the readily available guides and quizzes
- Continuous feedback ensures that processes are re-evaluated and work for everyone
- Increase workplace satisfaction through employee involvement in company processes
- Easily identify and reward who is in the lead
Use Salesforce to its full potential with employees who grasp more than the basics.
- Innovate with the confidence gained from Tipster.
- Reduce the learning curve on new processes
- Streamline your processes
- Reduce pushback on process changes
- Empower your Salesforce administrators with a capable team
Make an enquiry
Please get in touch with any questions or queries, or to ask us about our services in this area.